GUEST BOOK | VILLA HEL-LO
Welcome in Villa Hel-Lo
Dear Guest,
The owners of Villa Hel-Lo, the staff and the managing team are pleased to welcome you at Umalas, Bali.
We invite you to spend a few minutes to read this guide in order to optimize your wellbeing and experience while at the villa and around.
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Rista: speaks English and Indonesian
You can contact him during office hours (Monday to Sunday– 9:30am to 5:30pm)
+ 62 (0) 812 3997 3235 (Whatsapp Available)
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Your villa will be well cared & pampered by our friendly team.
The cleaning staff, Agus, work discreetly from Monday to Saturday, 3 hours each day.
The garden and pool staff will make sure the garden is always green and luxurious and the pool crystal clear for you to enjoy a swim or just relax.
Eco-friendly villa
Electricity in Bali is a much-demanded resource. Power can be unstable at times and there can be some electricity shortage.
We simply invite you to turn off the A/C and the fans when you are out of the bedrooms and switch off the lights while at night or when you leave the villa.
We also encourage you to save the water, as it is a rare and expensive resource in Bali. Water from the city can regularly be shut off. We have a water tank for this kind of situation.
However we invite you to use water wisely (for example turning off the shower while you soap, turning off the taps while brushing your teeths or do the dishes,…).
Useful informations
CHECKOUT (11am)
Maximum checkout time is 11am. However, if we do not have guests coming after you, we can arrange a late checkout but we ask you to inform us as soon as possible.
For check out, please confirm the time by texting or calling our guest relation officer.
If we do have guests after you and we need to prepare the villa, we can keep your luggage in our staff room so you can feel free to go around and come back later to collect them. Please let our staff know as soon as possible so they can assist you.
SECURITY DEPOSIT
As we asked you a security deposit when you entered the villa or you have it through Airbnb, please let us know within 24 hours if you notice anything broken or missing on your arrival. Otherwise any broken or missing item noticed after these 24 hours by our team will be considered your responsibility and the amount will be deducted from your security deposit.
IMPORTANT RECOMMANDATIONS
¤ Bedrooms and bathrooms are strictly non- smoking. Smoking in the bedrooms and/or bathrooms will result in the loss of your security deposit and a fine of US$200 for special cleaning service.
¤ Should there be a misunderstanding with the staff, please do not forget that showing anger in Indonesia is rude and may offend seriously. Just like the Balinese, use humor instead and there is always a way to resolve the problem!
¤ Tips are very welcome by the villa staff!
¤ For your own security as well as for the security of future guests, refrain from bringing untrustworthy people into the villa.
MORE INFORMATIONS
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Bed sheets are changed every 7 days.
We provide you with bath and pool towels. All our towels are to remain at the villa and not to be taken to the beach or elsewhere to avoid loss.
Towels are changed every 3 days.
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There is a safety box at the villa. It is recommended to use it systematically as Villa Hel-Lo, will not be held responsible for any loss or theft in the villa. Instructions can be found next to the safety box. As in any hotel, money shouldnʼt be left in sight. The villa will not consider complaints concerning theft of money or valuables that were not kept in the safety box.
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We would like to remind you that tap water in Bali is not drinkable. The villa is equipped with a water dispenser that can be found in the kitchen. The gallon will be changed by the staff when empty.
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Wi-Fi Internet connection is available in the villa. However the high-speed system isnʼt as efficient as you might be used to abroad. You may browse on the Internet, check and answer emails; but please do not download movies or music.
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Infants and toddlers must wear swim diaper when in the pool.
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LAUNDRY
Laundry service is available with our quality laundry partner. Our housekeepers will collect it and call our partner for picking up and delivery. Your laundry usually takes 2 to 3 days to be cleaned, ironed and returned.
Important: Villa He-Lo will not be held responsible if any deterioration or lost occurs to your personal laundry.
For laundry service, you can directly arrange with our villa team.
SPA SERVICES
An experienced and friendly therapist from Bali will pamper you on demand. She will treat your body with the best traditional techniques in Bali. Enjoy your massage in your bedroom or by the pool. Our massage team can also treat you with top quality pedicure and /or manicure services.
RENTALS
Scooter from 93.500 IDR per day
Ask our guest relation officer and get a scooter with helmets delivered at the villa door for your journeys in and around Bali. Specify if you need surf racks. Donʼt forget your international driving license and «pelan pelan » or « slowly slowly » on the dangerous Bali roads.
Car from 450.000 IDR (ask for quote and discounts for long rentals)
Ask our guest relation officer and get a car at an excellent price according to your comfort requirements, number of guests...donʼt forget your international driving license.
PRIVATE DRIVER / TOUR
From 750.000 IDR for 10 hours
Donʼt miss out visiting some of nearby Bali marvels without the hassles and stress of driving on Bali roads. Ask our guest relation officer to book your own private driver and a comfortable car. It will be up and ready for your memorable journey.
Leave us a review.
Your feedback and experience is of the most importance for us, so kindly talk with our villa managers or write us at reservations@exotik-villas-bali.com and we will personally reply.
By completing this satisfaction questionnaire below, you will help us improve our services for the future.
Also any review on Trip Advisor, Booking, Airbnb... will be highly appreciated.
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